All claims must be made within 14 days of delivery.
Please contact us quoting your order number, with details of your proposed return before proceeding.
Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.
If returned goods are used or in an unsaleable condition, then your return may not be processed. There is no return or exchange available on discounted or on sale items.
Change of Mind – We do not allow returns, refunds or exchanges for change of mind. Please be mindful of what you are ordering, and ask us any questions that you may have prior to purchasing. When appropriate, all sizes and product recommendations are provided to assist you in your purchase. If you have an Occupational Therapist, you should seek their advice first prior to purchasing products.
Damaged or Faulty – If your item arrives damaged or faulty, we will exchange it for you at no cost. We will cover postage. Please note, if your item looks to be damaged during transit, you should take your items in it’s packaging to your local post office and lodge a complaint. You are entitled to compensation, however, as a supplier we are not.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at reception@spotontherapy.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. We do not offer an exchange based on change of mind.
Shipping returns
To return your product, you should mail your product to:
SPOTon! Therapy, Shop 10/455 Anzac Avenue, Rothwell, QLD, 4022
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at reception@spotontherapy.com.au for questions related to refunds and returns.
